Worst served customers

Electricity distribution companies have made massive improvements in average CI and CML over the past two decades, but this shines a light on the poorer performance experienced by worst served customers. DNOs are responding with a wide range of proposals to address this. Chris will be leading a deep dive discussion broaching the following issues at ENIC on 13 October: 

  • What are the main areas of focus for improving the experience of worst served customers? What does best practice look like?
  • How does the energy transition impact the measures that should be taken to improve the experience of worst served customers?
  • What innovative approaches can be adopted in this area?

Speaker profile

Chris Watts is the Director - Regulatory Affairs at S&C Electric Company. He joined S&C from Ofgem, where he worked on a range of network and energy regulations, including playing a key role in price-control reviews, including the development and implementation of Ofgem’s new RIIO price-control framework. As part of the RIIO control team, Watts developed and implemented Ofgem’s approach to cost assessment and led work on the development of a number of outputs and incentives.

Watts earned a Ph.D in Economics at Southampton University. At S&C, he is now enjoying the new challenge of using his economic and regulatory knowledge to develop opportunities for working with the electricity distribution network operators.

Why Attend ENIC 21?

The ENIC conference is the only event of its kind, designed to bring together energy network innovators and decision makers from across the UK. You’ll hear from top speakers in the industry and be able to meet your peers as well as visit an exhibition hall packed with companies offering cutting edge solutions.

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