Panel: How can we ensure we don’t leave behind the non-digital native consumers? 13 October

Dhara will be leading the discussion around how to bring consumers with us as we digitalise the networks, exploring: 

  • Why do digital skills matter in the future of energy: what's the risk for people who are digitally excluded or don't have the skills to engage?
  • Are current consumer protections robust enough to handle the scale and pace of change when it comes to the digitalisation of energy?
  • What are the key points in the customer journey that industry and companies should be thinking about tackling?
  • What can we learn from other markets and countries?

Speaker profile

Dhara leads a team that’s focused on putting people at the heart of the transition to net zero. She is responsible for ensuring the consumer voice is heard when it comes to designing and planning the future energy market. Dhara advocates for consumers across a range of issues including decarbonising heat, improving the efficiency of homes, electric vehicles, local area energy, smart homes and energy data.

Dhara has worked on energy issues for over a decade, and has a broad range of strategic policy, research and advocacy experience. Prior to this she led a number of different projects that impact on people's lives outside the energy market – including community engagement, local authority scrutiny, localism and devolved budgeting.

Why Attend ENIC?

The ENIC conference is the only event of its kind, designed to bring together energy network innovators and decision makers from across the UK. You’ll hear from top speakers in the industry and be able to meet your peers as well as visit an exhibition hall packed with companies offering cutting edge solutions.

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