Ensuring no consumer is left behind in RIIO-2 

Jo is one of the impressive line-up of speakers at the Energy Networks Innovation Conference and networking event.

She is part of a panel discussing how to bring customers with us in the next regulatory period, RIIO-2? Topics include:

  • Avoiding long-term negative impacts on consumers during the energy transition 
  • Regional fairness: sharing the impact of investment in decarbonisation of the energy system 
  • Making low carbon infrastructure accessible to disabled consumers 
  • Collaborating with charities and interest groups to improve inclusivity

Speaker profile

    Jo joined the Energy industry over eight years ago after a successful career in a commercial, non-regulatory environment – with a number of regional and national customer experience awards to her name for developing and embedding impactful customer programmes.

    Through Jo’s holistic approach to driving consistency and operational improvement, she brings integrity and a truly ‘customer first’ mentality. Jo is passionate about delivering outstanding service by providing equal and easy access into the energy industry while building robust, sustainable improvement strategies. She originally founded, and feels privileged to continue chairing, the energy industry-wide Safeguarding Customers Working Group, alongside the National Mental Capacity Forum (NMCF) Utilities Working Group.

    Jo has worked closely with many industry stakeholders, charity experts and associations in the creation of the Priority Services Needs Codes, and a standard industry approach towards protecting customers through our everyday interactions. She has achieved this by providing and supporting colleagues with the tools and techniques to respond consistently to customers’ needs, keeping people safe, warm and independent in their homes.

    Why Attend ENIC?

    The ENIC conference is the only event of its kind, designed to bring together energy network innovators and decision makers from across the UK. You’ll hear from top speakers in the industry and be able to meet your peers as well as visit an exhibition hall packed with companies offering cutting edge solutions.

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