Simon O’Loughlin is a Stakeholder Engagement Manager and Consumer Vulnerability Lead at Southern Electricity Networks (SSEN), part of SSE Plc.

Simon has worked at SSE for 14 years; in Corporate Affairs, setting up social media and managing press enquiries; and in the energy supply side of SSE managing the Energy Ombudsman and Internal Communications teams before specialising in Consumer Vulnerability from 2012. Between 2012 and 2016 Simon reviewed the SSE consumer vulnerability strategy, recommending and implementing changes that helped SSE lead other suppliers in the accessibility and inclusivity of their services. Most notably being the first UK energy supplier offer a video relay service for customers who use British Sign Language.

In 2016 Simon moved to SSEN as Stakeholder Engagement Manager, again with responsibility for Consumer Vulnerability. As well as managing the ongoing strategy for consumer vulnerability Simon also writes the annual consumer vulnerability submission to Ofgem, reviews and implements opportunities for progressive changes, has launched Internal and External Inclusive Service Panels, redesigned the consumer vulnerability strategy into an easy to read ‘wheel’ and most recently launched referral partnerships to provide customers with energy efficiency and financial help.

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